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Shipping & Returns

Shipping Policy

 

Shipping Information

Welcome to The Backyard Apparel, where we strive to make your ordering experience seamless and efficient. Our shipping process is designed with your satisfaction in mind, ensuring timely and reliable delivery of your order to your step door.

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Order Processing Time: Once your order is placed, our dedicated team at The Backyard Apparel works diligently to process and prepare it for shipment. Please allow 3-5 business days for order processing before your items are dispatched. We appreciate your patience as we ensure every detail is attended to with the utmost care.

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Shipping Methods: We offer a range of shipping options to accommodate your specific needs. Choose from standard shipping for cost-effective delivery or expedited shipping for faster service. Our reliable shipping partners are committed to delivering your orders safely and promptly.

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Tracking Your Shipment: As soon as your order is dispatched, you will receive a confirmation email from The Backyard Apparel with a tracking number. Use this number to monitor the progress of your shipment in real-time. Stay informed about the estimated delivery date and any relevant updates on the status of your package.

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Shipping Costs: Shipping costs are calculated based on the weight of your order and the chosen shipping method. You can view the shipping costs before completing your purchase during the checkout process. We aim to provide transparent and competitive shipping rates to enhance the overall value of your shopping experience.

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International Shipping: For our valued international retailers, The Backyard Apparel offers worldwide shipping options. Please note that customs and import duties may apply, and customers are responsible for any additional fees imposed by their country.

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Customer Support: Should you have any questions or concerns regarding your shipment, our customer support team at The Backyard Apparel is here to assist you. Contact us at [Customer Support Email or Phone Number] for prompt and friendly assistance.

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Return & Exchange Policy

At The Backyard Apparel, we value your satisfaction and want to ensure that your retail experience with us is enjoyable. Please review our Return and Exchange Policy below:

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Returns:

We understand that occasionally, items may need to be returned. To initiate a return, please follow these guidelines:

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  1. Contact Customer Support:

    • Notify our customer support team within 14 days of receiving your order.

    • Contact us at [Customer Support Email or Phone Number] to request a return authorization.

  2. Item Condition:

    • Only damaged or defective items are eligible for return.

    • All items must be returned in their original condition, unworn, unwashed, and with tags attached.

    • We reserve the right to refuse returns that do not meet these criteria.

  3. Return Authorization:

    • Once your return request is approved, you will receive instructions on how to return the damaged or defective item(s).

  4. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.

  5. Refund Processing:

    • Refunds will be processed once the returned damaged or defective items are received and inspected.

    • Please allow [X] business days for the refund to be credited to your original payment method.

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Exchanges:

If you receive a damaged or defective item and wish to exchange it for the same item, please follow these steps:

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  1. Contact Customer Support:

    • Notify our customer support team within 14 days of receiving your order.

    • Contact us at [Customer Support Email or Phone Number] to request an exchange.

  2. Exchange Authorization:

    • Once your exchange request is approved, you will receive instructions on how to send back the original damaged or defective item(s).

  3. Exchange Shipping:

    • Customers are responsible for the shipping costs associated with the exchange unless it is due to a mistake on our part.

  4. Exchange Processing:

    • Exchanges will be processed upon receipt and inspection of the returned damaged or defective item(s).

    • We will send the new item(s) promptly, and you will receive a confirmation with tracking details.

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@thebackyard.es with photos of the item and packaging. We will arrange for a replacement or refund.

 

Customer Support:

Should you have any questions or concerns regarding returns or exchanges, our customer support team at The Backyard Apparel is here to assist you. Contact us by email at info@thebackyard.es or by WhatsApp at +34 669 477 886, for prompt and friendly assistance.

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