No, on our website you can purchase as a guest, however, there are advantages that make registering a better option.

Unlike guest purchases, being registered allows you to track the status of your orders in progress more quickly, have an order history, complete your future purchases faster, and update or modify your data, such as delivery address or billing information, as well as your preferences to receive our newsletter.

To recover your password, you just need to access "My account" and click on "Forgot my password", enter your email address, the one you used to register, and we will remind you of your password by email.

It's easy, you just need to contact us to request the cancellation via email at info@thebackyard.es, or by WhatsApp at +34 669 477 886, although we will miss you.

After validating your order, we will send you a confirmation email. If you have done it while being registered, you will be able to track the status in "My account". In any case, we will always keep you informed of the status of your order.

Make sure that the email address you provided when validating the order or registering is correct. We also advise you to check that the confirmation email has not ended up in the spam folder, if so, add us to your contacts so it doesn't happen again. If you still haven't figured out why you haven't received the order confirmation email, please contact us via email at info@thebackyard.es or by WhatsAp at +34 669 477 886.

It will depend on whether it is stored in our store or if it comes from the warehouse. Visit our "Shipping and Returns" section for more information.

Our payment gateway accepts payments with most credit cards, you can also pay through Paypal, or by bank transfer, remember that the latter involves longer validation times.

Once the order is validated and dispatched, it is impossible for us to modify or cancel it. If the order has not been dispatched, there might be a possibility, so we recommend you to contact our customer service as soon as possible.

Of course, refer to our shipping and return policy to know how.

Most of the products with sizing we sell in our store are standardized, so you just have to order your usual size. However, all the items have an associated table where you can check the equivalences in centimeters, in the last picture of the product page. You can refer also to the SIZE GUIDE. If you have any doubts, write to us at info@thebackyard.es and we will advise you accordingly.

Do you have a question we haven't answered? Contact us via email at info@thebackyard.es or by WhatsApp at +34 669 477 886.